Recognize the relationship between their own mental models and attitudes and the results they get as employees

Remain calm and focused during challenging situations

Distinguish clearly between their observations and assessments and then help others widen their perspective

Express criticism in a way that will help their conversation partner learn (complaints, apologies)

Ensure that commitments have been clearly understood by all parties (requests and promises)

Give feedback in a way that will empower their colleagues and help them become proficient risk-takers and learners themselves

Seek feedback and use it to improve and develop

Help themselves and others recognize problems, formulate goals and create their own developmental program

Listen empathetically and generate new possibilities

Build relationships based on mutual trust and respect

Advocate and inquire in powerful ways

Use simple coaching tools to create and sustain success throughout their organization