To sustain organizational effectiveness over time requires more than a good product, marketing savvy and a sound infrastructure; it requires people smarts, and in today’s world global people skills. The people in an organization are the difference that makes a difference. Their ability to see beyond self-imposed limits, to work beyond the borders of the known and to feel comfortable and capable in a multi-cultural world are keys to success.

A successful engineer, scientist, or sales person is not automatically a good leader or manager. Each person, regardless of their position in the company, represents a critical success factor in the business.